Privacy Policy

Who we are and what this policy covers

Observeri Technologies, based in Dubai, United Arab Emirates, operates this website. This policy explains how we handle information when you visit the site, contact us, request a demo, or set up an account through AWS Marketplace. For privacy questions or requests, email connect@observeri.com. Processing of data within a customer's subscribed platform is governed by the applicable service agreement and data-processing terms.

Information we collect

When you contact us, we receive the name, email address, subject, and message you provide. Please avoid sending passwords, payment details, or sensitive personal data in a contact message. AWS Marketplace registration collects organization and administrator details, email, authentication information, and subscription identifiers needed to set up and manage access. Website hosting and security services may process technical information such as IP address, browser information, request time, and accessed pages.

How we use information

We use enquiry details to respond to requests, arrange demonstrations, and communicate about the services you ask about. Account information supports registration, authentication, subscription checks, and administration. Technical information supports site delivery, security, and troubleshooting. Where applicable law requires a legal basis, these activities rely on steps requested before a contract, performance of a contract, legal obligations, or legitimate interests in operating and securing the website where permitted. Optional analytics, advertising technologies, and embedded media are enabled only with your consent.

Cookies, local storage, and your choices

Essential storage supports requested functions such as account sign-in and remembering privacy choices. The browser stores your consent choices, their version, and the time saved under observeri-cookie-consent. We ask again after 180 days. Rejecting optional technologies does not prevent you from browsing or submitting an enquiry.

Analytics consent enables Vercel Web Analytics. Marketing consent enables Google Ads; Google Tag Manager is loaded only when both analytics and marketing are enabled. Embedded-media consent enables the YouTube product video. These providers may process device and usage information under their own policies. Google technologies may use cookies such as _ga and _gcl_*; the exact cookies depend on the enabled services and provider configuration.

You can accept, reject, or change optional categories using Cookie settings, available in the footer. Withdrawing consent stops optional scripts by reloading the page and removes accessible first-party Google tracking cookies. You can also clear cookies and site storage through your browser; third-party cookies may need to be removed there. Withdrawal does not affect processing already carried out before it.

Service providers and external links

Information is processed by service providers needed to run the website and respond to you, including our hosting, email-delivery, and account infrastructure providers. We use Vercel for website hosting and AWS for Marketplace subscription integration. Page fonts are requested from Google Fonts as part of displaying the website. Google, Vercel analytics, and YouTube receive information when their optional categories are enabled. We may also disclose information where required by law or necessary to address abuse or protect legal rights. External articles and social-network links lead to services with their own privacy practices.

International processing

Service providers may process information outside your country, including outside the UAE. Where applicable law requires safeguards for an international transfer, those requirements apply to the relevant processing. Contact us for information about the providers and arrangements relevant to your enquiry or service.

Retention and security

We retain information for the purposes for which it was collected, including responding to enquiries, administering an active account, meeting legal obligations, and resolving disputes. Retention depends on the type of information and the applicable contractual or legal requirements. You can ask about the retention of your specific information or request deletion. No internet transmission or storage system can be guaranteed completely secure; please contact us if you suspect misuse of your information.

Your rights

Depending on the law that applies, you may have rights to access, correct, delete, or obtain a copy of your personal data, restrict or object to processing, and withdraw consent. To make a request, email connect@observeri.com with enough information to identify your interaction with us. We may need to verify your identity. Some requests are subject to legal exceptions. You may also raise a concern with the data-protection authority responsible for your jurisdiction.

Children and policy updates

This website is intended for business users and is not directed at children. Please contact us if you believe a child has submitted personal information. We may update this policy when our practices or services change; the date above identifies the current version.